Phone: 905-623-1511
Toll Free: 1-800-387-5914
E-mail: info@lakeshoretours.ca
Address: 258 King St E. Ste 2A
Bowmanville, ON. L1C 0N3

Our Policy

PRIVACY POLICY:
Lakeshore Tours is committed to quality service and therefore, we use your personal information to enhance the quality of service we provide to you. The collection of such information is consistent with the “Personal Information Protection and Electronic Document Act” (PIPEDA). The following link is to provide you with answers as to what information Lakeshore Tours may collect, how it is used, and the safeguards that are in place to protect your personal information.
Personal Information Protection and Electronic Documents Act (2000, C.5)

Please note that this privacy policy does not apply to the practices of websites or companies that are not owned or controlled by Lakeshore Tours.

RATES:
Although efforts are made to maintain rates as published, the Tour Operator does have the right to change prices at any time and without notice. All prices are shown in Canadian Dollars.

DEPOSITS & PAYMENTS:

Casino Rama, Fallsview Casino & all other day trips -Full Payment at time of booking
Overnight Tours (unless otherwise stated) - Deposit amount may vary and is due at time of booking
  -Final Balance will be advised

All trips are non refundable. We accept cash, cheque, debit and all major credit cards. Cheques must be made payable to Lakeshore Tours & Travel. For over the phone reservations, verbal authorization of your credit card commits you to your reservation. All refunds will be processed in the same manner as payment was received.

PRICE INCREASES:
All tours are subject to price increases until final balance is paid. If client has paid in full at time of booking they are not subject to a price increase. If the price increase is more than 7% clients have a right to cancel with a full refund.

INSURANCE:
Lakeshore cancellation waivers are offered in the event you have to cancel due to medical reasons. This waiver is at an additional cost, and must be purchased at time of booking. Refunds will be processed when a Doctor’s Certificate of Verification has been received. This waiver is for cancellation 24 hours prior to departure only and does not include interruption coverage once the trip has commenced.

Day trips $4.00 per person
Overnight Tours (up to $400.00) $20.00 per person
Overnight Tours ($400.00 - $800.00) $30.00 per person
Overnight Tours ($800.00 - $1500.00) $50.00 per person

We strongly recommend an All Inclusive Insurance Plan that covers Trip Cancellation, Interruption, Baggage Coverage and most important Medical Insurance. Rates are based on a per person basis and are available from one of our staff members.

HARMONIZED SALES TAX: Tours outside of Canada are not subject to HST.

IDENTIFICATION:
For all Ontario Casinos, a valid Government Photo ID such as a driver’s licence or Ontario Photo card is required for entrance into the casinos and the registry of your Players Card. Entry can be refused if proper identification is not provided.

For all International Tours (including the USA) a valid Canadian passport is required. Citizens from other countries or landed immigrants should be aware that further documentation may be required and it is their sole responsibility to seek and provide such documents. Lakeshore Tours has the right to refuse boarding if the proper documentation is not met.

TRAVELLER COURTESY:
In the past we have received comments that some travellers wear perfumes and colognes that are very strong. As such, those with allergies to such scents have difficulty on the tour. As a courtesy to your fellow travellers we would like to ask that perfumes and colognes be kept at a minimum.

TRAVELLER RESPONSIBILITY:
It is your responsibility to advise us of any mobility issues or any special assistance that is needed at time of booking. If you require assistance that surpasses the ability of your travelling companion, we may be unable to accept your booking. Mobility aids, the use of oxygen tanks and dietary requirements should be noted at time of booking so that we can inform you whether we can or cannot accommodate your needs.

SEATING:
For longer durations, seats are rotated at the direction of the Tour Director. Although we try our best to accommodate every one, requests are never guaranteed.

GRATUITIES:
Tipping for tour directors, drivers, step on guides and waiters are a great way for you to show your appreciation for a job well done. Although this is customary, it is voluntary and not included in the published prices.

RESPONSIBILITY:
It is our intention to provide outstanding service, maintain and operate our tours as described in the outlined itineraries. Situations occasionally arise and can force changes therefore we reserve the right to make changes when/if necessary.

Lakeshore Tours have made arrangements with other companies (hotels, transportation services, and other independent parties) to provide the services offered. We cannot be held responsible for the acts of these parties or anyone other than Lakeshore Tours employees.

Lakeshore Tours is not responsible for any injury or death that occurs as a result from Government actions, acts of God, terrorism and other factors beyond our control.

It is not the responsibility of Lakeshore Tours for any lost, mislaid or damaged luggage/personal effects while on tour. If luggage/personal effects are recovered they will be returned at the owners expense.